Let's make sure Vodacom WhatsApp Business is the right fit for your business
Vodacom WhatsApp Business lets you reach your customers on WhatsApp. Three quick
questions and we'll tell you straight away if you're ready to go, or what to sort out first.
I spend too much time answering the same customer questions every day.
My customers message me on WhatsApp, but I can't always reply immediately.
I'd like to send promotions or updates to all my customers at once.
I want customers to get a response even when I'm busy or after hours.
Are you registering on behalf of a registered South African business?
This platform is for businesses. That covers sole proprietors, close corporations, (Pty) Ltds and registered NPOs.
Vodacom WhatsApp Business is built for registered businesses. If you are still registering, come back and join once your registration is finalised. The Companies and Intellectual Property Commission (CIPC) can help you register at cipc.co.za.
Vodacom WhatsApp Business requires a registered business. If you are still in the process, come back and sign up once your registration is finalised.
Question 2 of 3
Do you have a Facebook Business Manager account for your business?
Your WhatsApp Business number connects to Meta. You will need a Facebook Business Manager account, not just a personal Facebook profile. No problem if you do not have one yet. It's free, simple and quick to get a Facebook Business Manager account.
No problem. It is a free Meta tool for your business on Facebook and WhatsApp. Search "how to get Facebook Business Manager" to set it up yourself, or your account manager can help you during onboarding.
Question 3 of 3
What is your situation with a WhatsApp Business cellphone number?
Every WhatsApp Business account needs a dedicated South African cellphone number, different from your personal cellphone number. Vodacom can provide one for you at no additional cost, or you can use an existing business cellphone number.
No number needed. Vodacom provides a dedicated cellphone number and handles RICA for you, at no additional cost.
We connect your cellphone number during onboarding, as long as it is not already used on WhatsApp for your personal account or another business.
Important: you cannot use the same cellphone number for personal WhatsApp and WhatsApp Business. Moving your number over is permanent and its chat history cannot be recovered. Make sure you have a separate personal cellphone number before you go on. We will guide you through it safely.
